WHO ARE WE
We are Matchbook Media. We will refer to our self as Matchbook Media throughout these terms.
All correspondence, invoices and documentation will be headed with our branding: Matchbook Media.

Trading Address: The Mill, Zan Industrial Park, Sandbach, Cheshire, CW11 4QD

MAKING AN ORDER & PAYMENT:
By placing an order, and making payment you are agreeing to these terms stated below.

Payment can be made via direct bank transfer into our account. Payment can also be made via an online payment link with a debit card.
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PAYMENT & PAYMENT CHARGES:
Bank transfers incur no extra charge. (Free)
Debit card payments through our online payment link system, incur no extra charge. (Free)
Credit card payments (Free)

Matchbook Media do not offer credit terms. We are strictly pro forma based, and all orders are processed for payment at the time of order.

Printing will not begin until payment has been received.

Failure to make payment on time will delay the progression of your order with Matchbook Media.

To meet your turnaround, payment must be received by 3PM on the day of order.

TURNAROUND & DELIVERY EXPECTATIONS:
As of June 2017, we dispatched 97% of jobs on time or early. Your printed materials will be dispatched for delivery on the last production day based on the quoted turnaround times.

Matchbook Media will use all reasonable efforts to deliver work on time, but any delivery day specified is an estimate and no liability is accepted for any loss arising from delay in production or error in the delivery of the goods.

Matchbook Media do not directly deliver locally or nationally. Matchbook Media use a trusted courier network in order to offer a delivery service to its clients. No liability will be accepted by Matchbook Media for late delivery of an order(s) as a result of a 3rd party courier service.

PRINT QUALITY & REPRODUCTION:
Slight colour variations are inherent within the printing process for file(s) you supply. We operate the very latest lithographic offset printing equipment with inline densitometry, and adhere to stringent housekeeping and quality standards.

You must accept that computer hardware set-ups and graphics packages are such that we cannot guarantee that the product colours will match those displayed on your monitor, tablet or phone screen.

Due to the nature of the printing process, we will not guarantee an exact match in colour or texture between the printed results, a proof, a reprint or existing copy supplied by us, or a 3rd party.

Due to Ink tolerances involved in the four-colour printing process, a slight variance in the finished printed colour is inevitable.

Pantone spot colour matches cannot be produced using the four-colour process. Pantone colours will be converted to CMYK in the proofing process.

PROOFING & ARTWORK:
The proof file we supply will be the file we use to print your order(s)
When you sign off the supplied proof you are entering into an agreement that you have checked the file based on the file supplied.

Matchbook Media does not offer a spell or grammar check service.

PAPER QUALITY:
Matchbook Media cannot give a guarantee of the paper quality regarding what was printed in the past or a sample that was sent to you.
Matchbook Media use differently sourced paper mills and merchants and as a result supplier to supplier’s paper may vary regarding smoothness, roughness, colour, grain, & weight.

FINISHING:
Matchbook Media only use the very best machinery and skilled staff for its production, however there still has be tolerance for cutting, folding and booklet making.
A Minimum 2mm of tolerance should be accepted by you and any 3rd party.

DAMAGES & SHORTAGES:
If an order(s) arrives damaged or short on quantity, Matchbook Media will investigate with the delivery service supplier (courier) and resolve any damaged or missing items by all means necessary.

Matchbook Media will do this in the quickest time possible, however no liability will be accepted by Matchbook Media for a damaged or short order as a result of a 3rd party courier service.

Boxes received damaged by courier must be noted on the courier’s delivery note and Matchbook Media must be informed within 24hrs of the delivery, to allow us to lodge a complaint with the courier.

QUOTES, ESTIMATES & PRICE MATCH:
Any quote supplied by Matchbook Media is valid for 28 days only. Unless otherwise stated.
After this time, a revaluation of the order(s) may be necessary.

Only a quote supplied by email to your registered email address will be honoured by Matchbook Media.
Matchbook Media will not honour any quote or estimate given in any other form than email.

Matchbook Media do not offer a price match service.

CANCELATION(S):
Once your proof has been approved and your payment has been made, we have a very short window in which to change or cancel an order.

Cancellation will be advised on a job by job basis. If no plates or tile ups have been made then we can cancel the order(s)

Unfortunately, if plates have been made and a slot within our production has be allocated, then the order(s) cannot be cancelled.

If an order can be cancelled:
You can supply new artwork or claim a full refund.
Please be advised that a refund make take 3 to 5 working days to show in your account.

If an order cannot be cancelled:
There will be no option to supply new artwork and no refund will be given.
We will not offer a part refund.
We will not offer a discount in kind.
We will not offer any discount (full or part) towards any future order.

COMPLAINTS:
Matchbook Media is a reasonable and responsible supplier and takes the quality of its work very seriously.
Should you have a complaint regarding an order(s) Matchbook Media have supplied, then please make us aware in writing within 72 hours of receiving your order(s)

To validate your claim, we may require images and samples of the faulty product before we can act on your complaint(s)

If you go on to use the order while we validate your complaint, Matchbook Media will only refund or replace the remaining part of the order(s).

Based on your complaint being valid, we will offer 1 of the following:
A full refund & the collection in full of the first order(s)
A part refund & part collection of the first order(s)
A full re-print & the collection in full of the first order(s)
A part re-print & part collection of the first order(s)

Matchbook Media will require a maximum of 72 hours to investigate and validate your complaint.
On validation of your complaint, Matchbook Media will require further time in order to print, part print or refund your order(s)

RISK:
Once your order has been dispatched Matchbook Media accept no responsibility for injury, harm caused or even loss of life as a result of a product supplied to you or your client.

FORCE MAJEURE:
We will not be held responsible for failure or delay in the carrying out of our obligations due to any cause outside our reasonable control.

We shall be entitled by notice to terminate the order(s) in whole or in part without incurring any liability whatsoever.

UPDATE & VARIATION:
Matchbook Media reserve the right to revise these terms and conditions from time-to-time.
Please check this page regularly to ensure you are familiar with the current version.